Your privacy, respected.
Last Updated: January 1, 2026
At SV Cool Expert, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website or book a service.
Information We Collect
When you interact with our website, contact form, phone, or WhatsApp, we may collect:
- Your name and phone number
- Your address or location for service
- Appliance details (brand, model, issue description)
- Messages or feedback submitted through contact forms
- Website usage data through cookies and analytics (for site improvement only)
How We Use Your Information
The information you provide is used strictly to serve you better:
- Schedule and confirm service appointments
- Assign our trained technician to your location
- Respond to your queries and provide customer support
- Send service updates, reminders, or follow-ups
- Improve our website experience and service quality
Data Sharing
We do not sell, rent, or trade your personal information to any third parties.
We may share relevant details (like your address and appliance issue) only with our verified technician assigned to coordinate your service visit — solely for service delivery purposes.
Data Security
We take appropriate measures to protect your data from unauthorized access. However, no internet-based system is 100% secure. We do our best to keep your information safe and encourage you to use secure connections when contacting us online.
Cookies & Analytics
We may use cookies or analytics tools (like Google Analytics) to understand how users navigate our website. This data is anonymous and helps us improve content and performance. You can disable cookies through your browser settings at any time.
Third-Party Links
Our website may contain links to external platforms such as Google Maps or WhatsApp. We are not responsible for the privacy practices or content of these third-party services. Please review their respective privacy policies.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Opt out of any future communications from us
- Raise any privacy concerns directly with our team
Consent
By using our website and booking our services, you consent to the collection and use of your information as described in this Privacy Policy. We will notify you of any significant changes to this policy.
Contact Us
If you have any privacy-related questions or requests, please reach out to us: